Frequently Asked Questions

Everything you need to know about your Brandfield shopping experience.

What is the standard delivery time for my order?

Orders placed before 23:00 on business days are processed immediately. Standard delivery typically takes 2-4 business days depending on your location.

How can I return an item if I am not satisfied?

We offer a 30-day return policy. You can register your return through our online portal, print the shipping label, and drop the package at a local service point.

Are the products sold on Brandfield authentic?

Yes, Brandfield is an official dealer of all the brands we offer. Every product is 100% authentic and comes in the original brand packaging with a valid warranty.

Which payment methods do you accept?

We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, and Klarna for 'Pay Later' convenience.

Do I receive a warranty on my purchase?

Every item purchased at Brandfield comes with a standard manufacturer's warranty, which usually covers production defects for a period of 1 to 2 years.

How can I track the status of my shipment?

Once your order is dispatched, you will receive an email containing a Track & Trace link to follow your package until it reaches your doorstep.